Quality Improvement in Continuing Higher Education and Service Organizations
Higher education and business have much to share and to learn from each other. Economic stress includes all entities: nations, states, businesses, institutions of higher learning, and many others. This book will demonstrate how specific application of Total Quality Management (TQM) programs have proven instructive and useful to higher education and to service organizations. It goes beyond stewardship and into expanding uses of human potential, covering management, planning, evaluation, and accountability.